Patient experience has become a focal point for health care providers and patients alike. How can providers find ways to increase satisfaction and improve patient outcomes while patients are looking for ways to feel more comfortable in their interactions with doctors? How can you, as a healthcare provider, be sure that you are on your patient’s side and understand exactly how they are feeling?

This week’s The Dave Kittle Show episode, Dave Kittle will be joined by Chris Bonsall. Chris has 10+ years experience in the healthcare market with most of that time spent in ophthalmology helping practices to improve practice efficiency, compliance, and profitability. In working with each practice’s needs individually, he has been able to identify gaps in productivity and provide multiple solutions to improve outcomes for patients and solve business needs for the practice. In his current role at Navigate, his passion for helping practices thrive meets the desire to provide patients with the best possible surgical outcomes. He is doing this by solving the education challenges related to cataract surgery so that every patient enters their consultation visit feeling informed, educated, and confident.

Learn more at https://navigatepatient.com/ or contact Chris directly at (704) 343-1298.

We will touch on such topics as:

• How healthcare providers help patients overcome fear with empathy and compassion
• The importance of building a wonderful patient experience centered around empathy and reducing patient anxiety for their care.
• How to educate cataract patients with a human approach.
• How to navigate and support doctors with a seamless educational experience for cataract patients.
• How Navigate brought together a team of people to help reduce the fear, the concern, the anxiety around that diagnosis and bring some comfort around options available to those patients?